Frequently Asked Questions PDF Print E-mail

Q: Are 2TT's socks Australian Made?
A: Yes, our socks are all made in Australia on our own knitting machines.</p>

Q: Do I have to order minimum quantities?
A: Yes, there are minimums for each style, please refer to our online catalogue or our sales department for these quantities.

Q: What are your turn around times between ordering and dispatching of my goods?
A: As a general rule:  Plain Stock : Next Day Delivery. Made to Order : Approximately 3 weeks However, the process can be longer if we need to totally customize and make a sock from "scratch" or from a sample provided to us (in this situation it is recommended you speak with the Sales Manager for indicative times). If we need to knit an existing made to order sock, delivery will be in around 3 weeks.

Q: Do our socks have a guarantee?
A: Yes, the faulty socks must be returned to 2TT's with a proof of purchase (receipt).The returned socks will be tested and inspected by our Quality Control person. If the QC report confirms our washing instructions have been correctly followed, but a manufacturing fault is evident, we will be more than happy to replace the goods.

Q: Do we supply directly to schools?
A: Yes (if that school runs their own uniform shop). Otherwise, we supply various retail stores in most capital cities directly.